LIveJournal stole my Referral Fees... Do you think it will do something to replace them?

[reviews_and_ramblings]

All right, thank to the tip found on this LJ

http://caffeinepuppy.livejournal.com/214632.html

or maybe thank to something LJ did overnight, the out links to Amazon pages are now working. But I'm not satisfied! LJ has still not replied to my support request if not with lame excuses, and to give you an idea, in December my Referrals fees were 35 dollars, in January 36 and in February 6! So, more or less, LJ stole 30 dollars from me. They could at least give me 2 years of paid account, or something similar, at least they could answer me!

The only answer I had from them is:

"This problem can be caused by the presence of malware, such as adware or spyware, on your computer and you may wish to perform a scan of your computer to make sure your computer is not infected. Information on what malware is and how to remove it can be found at [http://community.livejournal.com/howto/31316.html]."

Yeah, sure!

Instead the last reply from Amazon was:

"Our technical specialists have investigated the problem with your links, and have determined that it is due to something on the Live Journal system. We suggest that you contact Live Journal to see if there has been a change in their policies for affiliate marketing links."

So Amazon did answer me, and probably they even spent time in investigating, and I'm not paying them! I instead have a paid account with LiveJournal, and they are still not answering me.

I don't know if you can see the request, but this is the link:

http://www.livejournal.com/support/see_request.bml?id=1046745

I have no problem to share it, I'm still laughing at the spyware answer

BTW my post on this issue is dated February 22: http://elisa-rolle.livejournal.com/964023.html, but LJ did nothing to help me. Only tonight, after people started to repost about it, something happened. I don't really like the attitude that, if the problem is not public, LJ will do nothing...

ETA: from what I read, I noticed the problem with Amazon, but that happened with ALL referral fees from 150 website (included, i.e. ebay), and all the referrals fees went to the same Associate ID... I would really like to know the name of the owner of that ID. Yesterday night LJ removed the code, and today I found two referral fees on my Amazon account, that was more or less usual before the code. So LJ for more or less a month stole my referral fees, and so it did for all LJ users with an Associate ID from a variety of website.

Comments

Not responding

[pabrown.livejournal.com]

It seems to me a lot of the big sites are like that. I hear a lot of people have problems with groups like Facebook, but they say trying to get an answer from them is next to impossible. We've all seen how bad it can be getting answers from Amazon, now LiveJournal. These groups are so huge and so labyrinthine and powerful they seem to forget who made them that way, and that it's okay to ignore the 'little people' who swarm around their sites like busy little ants.

Re: Not responding

[elisa-rolle.livejournal.com]

What probably piss me off more is that they probably knew what they have done and tried to "sell" me the theory of the spyware malfunction, as if I did something and not them. Elisa

Re: Not responding

[pabrown.livejournal.com]

That is so common. You go to someone for computer help and it somehow is automatically someone else's fault. It's never their software. It just drives me crazy when these sites make it so hard to contact them, or when you do, you get canned responses that don't address your issue, but give blanket solutions. Sometimes I wonder if real people even read the emails that come from their contact us pages.

Re: Not responding

[elisa-rolle.livejournal.com]

Ditto! Elisa