LIveJournal stole my Referral Fees... Do you think it will do something to replace them?

[reviews_and_ramblings]

All right, thank to the tip found on this LJ

http://caffeinepuppy.livejournal.com/214632.html

or maybe thank to something LJ did overnight, the out links to Amazon pages are now working. But I'm not satisfied! LJ has still not replied to my support request if not with lame excuses, and to give you an idea, in December my Referrals fees were 35 dollars, in January 36 and in February 6! So, more or less, LJ stole 30 dollars from me. They could at least give me 2 years of paid account, or something similar, at least they could answer me!

The only answer I had from them is:

"This problem can be caused by the presence of malware, such as adware or spyware, on your computer and you may wish to perform a scan of your computer to make sure your computer is not infected. Information on what malware is and how to remove it can be found at [http://community.livejournal.com/howto/31316.html]."

Yeah, sure!

Instead the last reply from Amazon was:

"Our technical specialists have investigated the problem with your links, and have determined that it is due to something on the Live Journal system. We suggest that you contact Live Journal to see if there has been a change in their policies for affiliate marketing links."

So Amazon did answer me, and probably they even spent time in investigating, and I'm not paying them! I instead have a paid account with LiveJournal, and they are still not answering me.

I don't know if you can see the request, but this is the link:

http://www.livejournal.com/support/see_request.bml?id=1046745

I have no problem to share it, I'm still laughing at the spyware answer

BTW my post on this issue is dated February 22: http://elisa-rolle.livejournal.com/964023.html, but LJ did nothing to help me. Only tonight, after people started to repost about it, something happened. I don't really like the attitude that, if the problem is not public, LJ will do nothing...

ETA: from what I read, I noticed the problem with Amazon, but that happened with ALL referral fees from 150 website (included, i.e. ebay), and all the referrals fees went to the same Associate ID... I would really like to know the name of the owner of that ID. Yesterday night LJ removed the code, and today I found two referral fees on my Amazon account, that was more or less usual before the code. So LJ for more or less a month stole my referral fees, and so it did for all LJ users with an Associate ID from a variety of website.

Comments

[baxil.livejournal.com]

Hi! We don't know each other at all, but I have a permanent account here, and I wanted to mention that how they react to your loss is going to be a major factor in whether I keep my journal on LJ or move to Dreamwidth.

Now that they've been pressured into acknowledging the problem, the only remaining question is whether Livejournal can be pressured into taking responsibility for their mistake, or whether they think smiling and declaring the problem fixed will be enough to shut up their users.

Please let us know whether they do anything about your lost affiliate fees.

[elisa-rolle.livejournal.com]

Thank you for the comment, I'm so pissed off (sorry the bad language) that I for sure will post about it, good or bad the answer will be. What really bother me is not really the 30 dollars, is not knowing where people went after leaving my LJ. I use the Amazon Associate account to monitor people interest in the books, to know what my friends like or not. I use the money I gain from Amazon to buy other books to read and review, especially books of new and unknown authors, so, really this behavior of LJ did damage me a lot, in many way, not only monetary.

And what REALLY pissed me off was the first answer, about the fact that mine was a spyware problem: they possibly couldn't have misunderstood my request, they knew that they did something, and that answer was really ridiculous.

Elisa